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Planet Fitness Reviews: Value for Money, Cancellations and Service

Planet Fitness Reviews

Ready to start making your New Year’s resolutions? Thinking about joining a gym? Planet Fitness reviews may be just what you’re looking for. There are a host of gym memberships available to you – that’s if you choose not to work out at home. Is Planet Fitness right for you? Let’s look at what Planet Fitness reviews say.

Planet Fitness

I love to work out. I was once a member of the YMCA, but once I realized that there were much more affordable options out there, I decided to look around a bit. I did try Planet Fitness, myself, and can offer you my own Planet Fitness reviews. I’ll get to those in just a few minutes.

The company is huge. There are almost 1,500 locations across the United States, and the company is 25 years old. So chances are you have a Planet Fitness in your area. The company advertises a “judgment free zone,” which is awesome if you’re looking to lose weight, or if you’re not in gym-ready shape.

What’s even better about Planet Fitness memberships is that they start at just $10 per month. That’s a far cry from the $60 I was paying at the YMCA. For $22 per month, you can join Planet Fitness and have access to all locations. You’ll also be able to use the tanning beds, get 50% off on cooler drinks, and use the massage chairs.

For all intents and purposes, Planet Fitness reviews should be good, right? Well, those who have joined the gym have other stories. I’ll tell you about my own personal experience with the gym, then let you know what others have said.

Planet Fitness Reviews – My Experience

I was working in a small suburb of the capital, and needed a gym with very specific benefits. First, it needed to be on my way home from work, so I could swing by after hours. Secondly, I needed to be able to use other locations, as I was travelling frequently. And finally, my gym needed to have personal training. I’m great for cardio, but free weights are my nemesis.

There are actually two Planet Fitness locations in my area which fit my criteria. One was close to work, I could go on my lunch break. The other was en route to my home. I decided to stop in and check out the gym.

I wasn’t immediately impressed by the gym itself. It was pretty typical – lines of cardio equipment and weight machines. There were no free weights, but that’s fine with me. I’ll avoid them at all costs anyway.

The clubs offered personal training with the premium membership, and that membership would allow me to use either club. Any club, actually. I sat down with the sales rep who’d given me the tour and signed a year-long contract.

The gym itself was “okay.” I used it daily, as I would any gym. I didn’t have any trouble at the front desk, and the gym was never really crowded, so I could always access the recumbents or the weights. I wasn’t crazy about my personal trainer, but that’s a personal problem.

Overall, the year that I used Planet Fitness was just okay. It was a gym. But when the year was up, I chose to cancel and look for another center.

Planet Fitness Reviews – Trouble with Cancellation

Planet Fitness Review

It was near about impossible to cancel my membership. Initially I had stopped by the front desk and asked them if they’d terminate the contract. The young woman said she would, and I thought that was that.

The next month, another $22 was deducted from my bank account. I was irritated, and called them to ask why the contract wasn’t cancelled. They informed me that I’d need to submit my request in writing.

I did so, and brought it to the gym in person. Next month? $22 deducted from my bank account. Again, I called the gym. They’d lost the request. I told them that wasn’t my problem, and that I expected my money refunded. In the end, it took a letter from my attorney to cancel my membership, and I never did get that $44 back.

Other Planet Fitness reviews have said the same. People have had trouble with cancellation, and some have stated that the front desk staff is rude and unprofessional. As someone who’s worked in fitness myself, I know that sometimes it’s college kids and others who man the front desk, so I tend to be a bit more gentle with them. But it can certainly be off-putting.

Other Planet Fitness reviews complained about the equipment. The whole gym is decked out in purple, which is not entirely important. But in the busier locations, members complained that there was a lack of equipment.

One of the most interesting Planet Fitness reviews said something unexpected. This reviewer stated that Planet Fitness is not a judgment free zone, as advertised. If you’re accustomed to working out, you can expect to be “fit-shamed.” I did not have this experience, personally, but the review was an honest one.

Should You Join Planet Fitness?

In my opinion, it’s worth it to pay a little more each month and join a different gym. Planet Fitness reviews average around 2 stars out of 10, no matter where you look. Front desk staff is lacking, nationally, in both expertise and personality. Understand, though, that those reps are generally paid minimum wage plus commission. They’re trained for a hard sell.

If you’re looking for a gym in order to try your hand at free weights, Planet Fitness isn’t the right gym for you. You’ll get great use of the cardio equipment and the weight machines. But for weight training, Planet Fitness is useless.

Instead of joining Planet Fitness, try some equipment at home like the BowFlex or SitnCycle, or a local chain. The YMCA is expensive, but if you can manage it, it’s a great investment. Curves, Crunch and Snap are options to look into, as well. But the Planet Fitness reviews say that the club isn’t worth the $10 per month.